Dear Friends,
Thank you for choosing our products! At Felicitysolar, we always believe that excellent after-sales service is an indispensable part of product experience. Therefore, we are committed to creating an efficient and convenient after-sales service system. The following is a simple guide on how to find our after-sales team. We promise that no matter when and where you need us, we are here to serve you.
Online After-Sales Support:
Instant Messaging:We offer two official after-sales channels: WhatsApp and Email. We provide 24/7 service. No matter where you are, you can get support and answers from our professional after-sales team.
After-sales Email: technicalsupport@felicitysolar.com
After-sales Whatsapp: +86 1802287628
Via FSolar:
Download FSolar app on your mobile device or log in to the FSolar web version, access the FSolar online ticket system, fill in your request details, and submit. Our after-sales team will promptly respond to address various after-sales issues for you.
Via Official Website:
Visit Felicitysolar official website and submit your information at the bottom right. You will get respond within 24 hours after receiving your information. And we will decide whether to give you online guidance or send technicians to the door for inspection according to different circumstances.
Offline After-Sales Support:
After-Sales Service Centers: We have established after-sales service centers in multiple regions globally to provide you with face-to-face after-sales service. You can search for the nearest service center on Google Maps to enjoy convenient and efficient after-sales service.
Repair Centers: In addition to after-sales service centers, we have set up professional repair centers in various countries worldwide. These repair centers are equipped with advanced repair equipment and professional technicians who can provide you with precise and rapid repair services.
Onsite Support:Our overseas technical support engineers and maintenance engineers will regularly visit customers to provide onsite technical support. Once you make a request, we will respond within 24 hours and arrange for a specialist to visit you within 48 hours in urgent cases.
Regular After-Sales Training:We periodically conduct seminars, customer training, and follow-up activities in some countries. Through training, you can better understand product performance, operating methods, and routine maintenance tips. Our overseas technical support engineers will also help you gain a deeper understanding of our system.
Every interaction with you is an opportunity to build trust and loyalty. We will continue to strive and continuously optimize our after-sales service system to ensure you enjoy more efficient and professional services.
Thank you once again for choosing Felicitysolar! We look forward to continuing to partner with you in the future, creating a bright future together. If you have any questions or suggestions, please feel free to contact us. We are always here, serving and waiting for you.
